配送ポリシー

After validation and production (everything is handmade-to-order), orders are usually dispatched within 4 to 7 business days – excluding public holidays and annual leaves – .

In mainland France, the delivery will be made by La Poste, with a tracking number for France and with the partner of La Poste for the rest of the World and Europe.

The delivery times are variable and indicative:

• FRANCE - 2 to 7 days
  EUROPE - 6 to 10 days
  INTERNATIONAL - 12 to 20 days

• For all express delivery requests, please contact us via contact@domestiqueparis.com
  Delivery tracking information will be sent to you by e-mail as soon as your order is shipped.

www.domestiqueparis.com reserves itself the right to collaborate with other providers of deliveries without prior notice to customers.

Delivery being carried out by independent contractors of domestique and within the delays announced by these service providers, domestiqueparis.com cannot be held responsible for delays in delivery due to errors or disturbances attributable to carriers – total or partial strikes including postal services and means of transport and/or communication – .

The customer is required to check the condition of the items delivered. In the presence of an apparent anomaly of the parcel – notably damaged parcel, opened parcel, traces of liquid, etc ... – , the customer or the recipient of the ordered products must not open the parcel but is invited to report it unopened within a delay of five (5) business days at a post office and to make a report.

In case of delivery delay of more than three (3) days, we advise the customer to approach his post office to ensure that his package is not pending; and if necessary, report this delay by email: contact@domestiqueparis.com

The opening of the package excludes any recourse to the carrier (La Poste, Chronopost, UPS, DHL ...). He is also invited to immediately report the problem encountered to customer service at: contact@domestiqueparis.com

The customer must report any incident of delivery to the customer service within five (5) business days of the delivery (or refusal of delivery) of the product.

Any anomaly concerning the articles – damage, missing article compared to the order form, damaged or open pack